Help Center

How can we help?

Most questions are answered below. Jump to a topic, or reach us at support@ninjastores.com.

Orders & shipping

Buying from a Ninja Stores shop.

Where is my order / when will it ship?

Items are made to order, so most orders print and ship within about a week. You'll get a separate email with tracking as soon as your order ships.

Can I change my size, item, or shipping address?

Let us know as soon as possible and we'll try to catch it - once an order enters production we usually can't change it.

What if my item arrives damaged or misprinted?

We'll make it right - send your order number and a photo and we'll arrange a replacement.

What size should I order?

Each product page has a size chart with garment measurements. If you're between sizes we'd generally suggest sizing up.

Fundraisers

Buying from a fundraiser store.

When will my item ship?

Fundraiser items are printed after the campaign ends, then shipped - so delivery is a couple of weeks after the campaign close date shown on the store.

Where does my money go?

The amount above our base cost supports the cause the store is raising money for. Thanks for backing it!

Can I get a refund?

Send us your order number and we'll help. Note that once the campaign closes and items go to print, orders can't be cancelled.

What size should I order?

Each product page has a size chart with garment measurements. If you're between sizes we'd generally suggest sizing up.

Group orders

Buying through a group order.

When does the order close and when do I get my item?

Group orders are produced after the order window closes (the date is shown on the store). Delivery or pickup details follow from the store organizer.

How do I pick up my order?

Pickup or delivery is arranged by the person who set up the group order - check the store page for details.

What size should I order?

Each product page has a size chart with garment measurements. If you're between sizes we'd generally suggest sizing up.

For store owners

Running your own shop.

How do I open a store?

Create a free account, pick your store name and subdomain, add your logo and colors, then add products from our catalog. Your store can be live in a few minutes.

How do I set prices and get paid?

You set a retail price above our base cost on each product — the difference is your margin. Earnings accrue automatically as orders come in and are paid out to your connected account.

Who handles printing, shipping, and customer support?

We do. Orders are printed in-house and shipped directly to your customers, and customer questions come to Ninja Stores support — you never have to touch fulfillment.

How do I publish or change my store?

Everything is managed from your dashboard — products, pricing, visibility, and store settings. Publish when you're ready, and edit anytime.

Still need help?

Can't find what you're looking for? Email our support team and we'll get back to you.